Policies, Standards, and Refunds at AMBCI
Clear expectations that protect learners, employers, and program integrity
AMBCI is committed to delivering professional education that is transparent, ethically governed, and fair to learners across global jurisdictions. Clear institutional policies exist to protect students, uphold academic integrity, and make expectations understandable before enrollment.
This page outlines the academic, enrollment, refund, and learner conduct policies governing participation in AMBCI training programs. These policies apply to all learners, regardless of enrollment pathway, geographic location, or payment method.
AMBCI operates as a training partner of Advanced Education Group LLC, an online, non degree granting postsecondary educational institution headquartered in Orem, Utah. Policies are written to meet best practices for online professional education and to protect credential credibility.
For policy questions or refund requests: advising@ambci.org | +1 801 823 4871
For platform support: support@ambci.org
1) Institutional Scope and Educational Boundaries
AMBCI provides professional training designed to build applied competence in medical billing, coding, claims workflows, and revenue cycle operations. It does not confer academic degrees, legal licensure, or authority to practice medicine.
Training is job relevant, compliance aware, and designed to reduce operational risk through ethical instruction, documentation discipline, payer literacy, and defensible workflow standards.
By enrolling, learners acknowledge:
the program is vocational and professional in nature
completion is based on participation and meeting academic requirements
outcomes depend on individual engagement and external variables beyond institutional control
learners must represent training and scope accurately
2) Enrollment Policy
Enrollment is completed online and provides access to course materials after payment is confirmed or an approved payment plan is active.
To enroll, learners must:
be at least 18 years of age
have sufficient English proficiency to engage with professional level instruction and assessment
have reliable internet access and a compatible device
be capable of independent online learning in a self paced environment
Admission is not selective or competitive. Enrollment does not guarantee completion, certification issuance, employment, reimbursement outcomes, or professional advancement.
3) Program Access and Delivery
AMBCI programs are delivered fully online through a secure learning platform accessible via desktop, tablet, and mobile devices.
Instructional materials may include:
written lessons and reference materials
video instruction, including applied examples
audio resources for reinforcement
interactive exercises and simulations
scenario based assessments and knowledge checks
applied case practice and workflow simulations
Lifetime Access Clarification
Lifetime access refers to continued availability of enrolled content for the life of the program offering. It does not guarantee perpetual platform operation, indefinite instructor availability, or an obligation to maintain identical features forever. AMBCI’s intent is long term access with ongoing improvements while maintaining realistic institutional boundaries.
4) Academic Integrity and Learner Conduct
AMBCI maintains strict academic integrity standards to protect credential credibility and the safety of the healthcare systems affected by billing and coding work.
Learners are expected to:
complete assessments independently
submit original work where required
engage respectfully in learning spaces
represent credentials accurately and conservatively
Content Use and Sharing Rules
sharing login access is not allowed
copying and distributing protected lessons is not allowed
distributing quizzes, answer keys, or assessment content is not allowed
using AMBCI templates, checklists, and tools in professional work is allowed, as long as you are not republishing the course
Disrespectful communication toward staff or peers may trigger review and can result in suspension or disqualification. Plagiarism, credential misuse, or misrepresentation may result in credential revocation without refund.
5) Assessment and Certification Requirements
Certificates are awarded only after completion of required coursework and assessments.
Completion criteria may include:
required module completion
assessment performance thresholds
applied case submissions where applicable
acknowledgments related to ethics, compliance, and scope of practice
AMBCI reserves the right to withhold certification if standards are not met. External credentialing bodies or employers retain independent authority over recognition decisions.
6) Refund Policy
AMBCI offers a 14 day refund period so learners can evaluate fit with confidence.
To be eligible for a refund:
the request must be submitted within 14 calendar days of enrollment
course completion must not exceed 20 percent of total program content
no certificate or credential must have been issued
Refund requests submitted after either threshold is exceeded are not eligible for approval.
Refunds are processed to the original payment method when possible. Processing timelines may vary by payment provider.
7) Non Refundable Circumstances
Refunds are not available if:
completion exceeds 20 percent of the program
the 14 day window has passed
certificates or credentials have been issued
academic integrity violations have occurred
access has been revoked due to misconduct
Some third party processing fees may be non refundable.
8) Payment Plans and Financial Arrangements
AMBCI may offer multiple payment options to support accessibility, which may include:
third party financing providers
PayPal
in house interest free payment plans when eligible
Payment plan approval and repayment schedules are subject to provider terms. Learners remain financially responsible for agreed payments. Failure to meet payment obligations may result in suspended access until accounts are resolved.
9) Scholarship Policy
Limited scholarships may be offered based on availability and eligibility criteria determined by AMBCI.
Scholarships:
are applied at enrollment
are non transferable
are non retroactive
are non refundable
may vary by enrollment period
10) Program Updates and Curriculum Changes
AMBCI conducts periodic curriculum reviews to maintain relevance, accuracy, and alignment with workforce expectations and payer or compliance realities.
As part of continuous improvement, AMBCI may:
update lesson content
add or revise assessments
adjust instructional materials and learning tools
expand pathways or learning resources
Updates are designed to enhance learning without diluting standards. Learners may submit feedback at any time, and support remains available.
11) Technical Requirements and Learner Responsibility
Learners are responsible for maintaining:
reliable internet access
a compatible device
an updated browser and software
AMBCI provides technical support but is not responsible for issues caused by learner hardware, connectivity limitations, or third party software problems.
12) Support, Complaints, and Escalation
AMBCI provides academic and technical support.
Contact:
program guidance and advising: advising@ambci.org
technical and platform support: support@ambci.org
Concerns related to assessment integrity, learner conduct, or instructional issues may be escalated for review when warranted.
13) Limitation of Liability and Outcome Language
AMBCI does not guarantee employment, income, reimbursement outcomes, licensure, or professional advancement.
Participation does not establish an employment relationship or professional endorsement. Learners are responsible for how they apply training within their role, jurisdiction, and employer policies.
14) Policy Updates
AMBCI reserves the right to update policies as required by law, accreditation standards, or operational needs. Material policy changes will be communicated to learners when applicable.
Contact Information
For questions regarding policies, refunds, or enrollment: advising@ambci.org | +1 801 823 4871
For technical inquiries: support@ambci.org
FAQ: Policies and Refunds at AMBCI
1) If I enroll and immediately start the course, do I lose my refund eligibility?
Not automatically. You remain eligible during the 14 day window as long as your total completion stays at or below 20 percent and no certificate has been issued. The refund policy exists so you can evaluate platform fit and curriculum depth without being trapped. Once progress exceeds 20 percent, refund eligibility ends because the program is considered substantially accessed.
2) What does “20 percent completion” mean in practice?
It refers to your progress through the program content as tracked inside the learning platform. This protects fairness because the program includes substantial materials and long term access. If you are unsure how progress is calculated, contact support before completing additional sections so you can make an informed decision inside the refund window.
3) Are payment plan enrollments eligible for the same refund policy?
Yes. The same 14 day and 20 percent thresholds apply. Refund processing and timing can vary depending on your payment method and third party provider terms. If a third party charges non refundable fees, those fees may not be recoverable through AMBCI.
4) What happens if I miss a payment on an installment plan?
If a payment is missed, access may be suspended until the account is brought current. This protects fairness across learners and ensures AMBCI can continue delivering platform access, support, and curriculum governance. If you anticipate a problem, contact advising early so you can understand available options before access is interrupted.
5) Can I share course materials with my team or reuse content for clients?
Sharing protected course content, quizzes, answer keys, or login access is not allowed. However, using AMBCI provided templates and checklists in your professional workflows is allowed, as long as you are not republishing the course itself. Tools for practice are fine. Redistribution of the education product is not.
6) What behavior could result in removal from the program?
Academic integrity violations, credential misuse, harassment, abusive communication, repeated misconduct, or sharing restricted materials can trigger review and potential removal. This policy exists to protect learner safety, preserve credential credibility, and maintain a professional learning environment.
7) If I complete the program, does AMBCI guarantee I can work legally as a coder or biller in my area?
No. Employment rules, payer policies, and employer credential preferences vary. You are responsible for meeting local job requirements, employer policies, and any regulatory or compliance expectations in your environment. AMBCI trains workforce competence and ethical practice, but legal and employment requirements remain external.
8) What does accreditation or professional recognition mean and what does it not mean?
Accreditation or recognition confirms the program meets standards related to learning objectives, instructional design, assessment methodology, and documented learning hours where applicable. It does not confer licensure, legal authority, or guarantee employment or income. It is a quality and structure signal, not a legal authorization.